Welcome to Vark & Co online shipping. This is an indepth explanation of how we service your orders. If you have any questions after reading this please do not hesitate to contact us as firstname.lastname@example.org
When you enter our online store on the left side of the screen you’ll see the different categories that make up our product line. Just click on the one you want to see more of and you will enter the next level. There you may find further categories, just click into those listings until you find the desired product.
On all product pages you will find pictures, product information and prices. To order something simply click on the button that says “Add to Basket” to add that item to your order. If other attributes (colors, sizes) are required to get the right product, you will have to select that information as well.
Please do order as many products as you like. In between you can always check in your “basket” (see top row on screen) to see how many items you’ve placed in your basket and what the current total cost is of your order. You can also remove articles from your basket on this screen
When you are finished choosing items, go to the checkout to finalize your order and provide payment and shipping information. Then choose your shipping method. For domestic (US) and international orders there will be a shipping amount listed for you. Please know that our shipping modules are linked with and updated through the shippers given as your options. The pricing is based on their charges and may reflect additional fees such as a fuel surcharge, a residential delivery surcharge, or even taxes. Such additions are not arbitrary and would be completely necessary for the delivery. The system will also apply a handling charge of- - - - - - of the total, whichever is greater. However, for international orders there will be a -----handling charge.
Special overnight services may be available for an additional service fee. Please contact us for details and to make any necessary arrangements.
Once you are finished with your selections and inputting your information you will see your payment option. We use _-------- secure credit card transaction service. Please see our “credit card procedure & statement of anonymity” below.
After you have finalized everything and put your order through you will get an e-mail with all of the details as your confirmation. All amounts are based on the U.S. Dollar. Vark & Co. reserves the right to cancel any order and give a complete refund of any money charged.
We will ship anywhere in the world that our products are legal.
Most orders can be shipped out within 2 to 4 days, and may in some cases, take up to 7 business days. If an order cannot be shipped out within that period, we will notify you by phone or e-mail with an expected time of availability giving you the chance to cancel or change your order, wait for it, or to have it shipped in two parts if possible.
VARK & CO REQUIRES A CUSTOMER SIGNATURE ON ALL DELVIERIES. SIGNATURE FEES MAY APPLY.
DISCREET SHIPPING POLICY
We use boxes supplied by the US Post Office or plain clean boxes. Labels will have a return address from VARK & CO.
CREDIT CARD PROCEDURE & STATEMENT OF ANONYMITY
Important Notice: Your credit card statement will reflect your charge as “Vark & Co. "
Vark & Co., ships most orders via USPS priority mail 2-3 days or UPS ground or air. There is no guarantee that you order will ship immediately due to back ordered or out of stock items.
When ordering by phone or email your card will not be charged until the time of shipment when your order has been 100% completed. Special exceptions to that are if one of our staff members specifically contacts you for a prior authorization and/or to arrange with you concerning anything that has changed about your order or the period in which it will be serviced. Additionally if you would like your card to be charged immediately, you may specify that when placing the order.
Otherwise if you place your order online it will be automatically processed through ____ Credit Card Services. In case you did not know, you do NOT need to be a member of ____ or even logged in to _____ to use your credit card on our website. This system protects both you and us. We never see your credit card information and ____ makes sure that your card is not being fraudulently utilized.
GUARANTEE OF GOODS / FAULTS AND EXCHANGES
Vark & Co. guarantees the quality of all its products. Everything is checked before we send it out to assure that you are receiving not only the correct item(s) but the best we have to offer you our customer. Should the goods arrive with a fault in materials or craftsmanship, please notify us and return it to us immediately, unused, for exchange or refund within 15 days.
By Federal Law, no item that would constitute a health risk can be returned. These include toys and anything that is inserted into the body or can come in contact with bodily fluids.
Vark & Co., may at its discretion charge a 15% restocking fee for a canceled order, returned item or exchanged item.
Any and all free shipping offers apply only to domestic shipments within the continental United States. Free shipping will not apply to orders over 50 lbs.
CUSTOMS / LAW RESTRICTIONS
We are a U.S. company trading in goods that are legal in the United States. What is legal or not varies from country to country. Whether importing / receiving something is legal in your own country can depend on your laws and customs, and on postal regulations. Vark & Co. cannot be aware of the situation in your country, and is therefore not able to accept responsibility for items which are opened, lost, detained, or seized by postal or customs authorities. You as the customer should adhere to the laws and regulations from your own country. The customer is responsible for any legal problems concerning customs in their country. Under no circumstance is Vark & Co. responsible for sales and delivery of forbidden goods to the customers’ Country.
We will gladly make an exchange for the same item you purchased if the original product is found to be defective. As well, if you need to exchange for a different size we can help with that too. Please be aware that there may be a price difference to be applied.
To qualify for an exchange, you must notify us at email@example.com within 15 days of the date that it was delivered to you (delivery date is based upon the date provided by our postal vendor’s tracking system). All exchanges must be returned within 15 days of the date you contact us regarding the need for exchange and must be accompanied by its original labels and/or packaging. There is no return on closeout or discontinued items
Additionally, oils, lubricants and cleaning supplies may not be exchanged.
QUESTIONS OR PROBLEMS?
Please contact Vark & Co. by e-mail: firstname.lastname@example.org